Thank you for visiting and shopping at our Frontdesk Shop. While we take great care in the quality and design of our products, we understand that occasional errors might lead to customer dissatisfaction or a sense that the product isn’t suitable. We aim for transparency and the best customer service experience.
Here’s a quick overview of Frontdesk Shop’s process for handling returns and refunds:

ELIGIBILITY FOR RETURNS/REFUNDS:
1. Order Cancellation/Exchange:
Buyer has made payment but hasn’t received the product or received all items ordered.
Product is faulty or damaged during transportation.
Seller delivers the wrong product to the Buyer (e.g., incorrect size, color, etc.).
Product received by the Buyer significantly differs from the information provided by the Seller in the product description.
Seller has agreed to and authorized the Buyer for a return.
Please note:
Provide evidence that the received product differs from the description, and our team will send a replacement without additional cost.
If you need to cancel/adjust an order, you can do so within 12 hours of placing the order. We don’t accept cancellations/adjustments after 12 hours or after the order has entered the printing and shipping process.
2. Non-Returnable Orders:
You can’t return products or cancel orders if:
You selected the wrong size, color, or product type. The image quality on the product is considered good.
Returns due to Buyer’s change of mind won’t be accepted.
Please note:
Washed, worn, and used products are not eligible for refunds or exchanges.
New and unused products received by customers are eligible for exchange or refund within 30 days. After 30 days from the date of receipt, returns and refunds won’t be accepted.
3. Refunds:
You are covered by our Buyer Protection Program: If you don’t receive your product within 35 days from the date of purchase (a rare occurrence), we will refund 100% of the amount you paid.
The refund amount will only cover the product value. Shipping costs will not be refunded.
Upon receiving your returned item, we will refund the purchase amount using the original payment method, such as the credit card used for the order.
Please feel free to reach out to our customer service for any questions or assistance regarding returns and refunds. Your satisfaction is our priority.